From any channel to a queue you can finish.
WhatsApp, Instagram, Facebook today — any communications channel your team runs. No new habits for your customers, and one new habit for your team: clear the queue.
- 01
Connect your channels
Point Follow-Up Companion at the channels your team already runs. WhatsApp, Instagram, and Facebook Messenger are in our first pilots, and the engine is built to work with any communications channel. Messages keep flowing exactly as they do today; nothing is rerouted through a new app for your customers.
- 02
Quiet conversations surface
AI flags the open chats that stop moving as follow-up candidates, whichever channel they came in on. The queue is the single list of everything that still needs a human.
- 03
Work the ranked queue
Each card shows the customer, the grounded product context when it can be confirmed, and the AI's plain-language reason for the ranking. Follow up individually or in bulk.
- 04
Resolve and review
Finished outreach is resolved off the queue and lands in recent activity with the operator's name, giving managers an auditable history.