Built around one job: get the right conversation answered next.
The preview ships the operator workflow end to end — detection, ranking, action, and the record of what happened.
Stale conversation detection
The AI watches your open chats and turns the ones that have gone silent into follow-up candidates automatically. Nobody has to remember to check.
AI-ranked triage queue
Candidates are scored and ordered by a consistent, repeatable ranking — the same inputs always produce the same order — and each card explains why the AI put it there.
Single and bulk follow-ups
Work one conversation at a time or clear a whole batch. Non-final touches and final resolutions are recorded separately.
Operator attribution
Every action carries the operator who took it, on the card and in recent activity, so accountability survives the shift change.
Catalog-grounded product cards
Product thumbnails and names resolve from the connected commerce catalog only. The AI never treats chat text as proof of a purchase, and unresolved products fall back to a neutral placeholder.
Queue counts and recent activity
Live totals per state plus a running activity feed give managers the shape of the backlog at a glance.
Want an AI teammate on your own inbox?
We onboard a small number of teams at a time so each setup gets attention.